AeroZag is the AI layer that sits between your airline and your passengers — handling queries, managing add-ons, processing payments, and escalating tickets only when a human is truly needed. Built specifically for airlines. Live from day one.
To embed AI-native intelligence into every airline — starting with the passenger experience — so every carrier, no matter its size, can move faster, earn more, and make every passenger feel like they are the only one on board.
We started where airlines feel the most pain and passengers feel the most friction — the moment after booking, before boarding, and when something goes wrong.
Every common passenger question — flight status, baggage policy, check-in windows, rebooking options — answered instantly and accurately in natural language, 24/7, without a human agent.
Passengers can browse, select, and purchase seat upgrades, extra baggage, meals, and travel insurance directly inside the chat — no app switch, no redirect, no drop-off.
Payment happens inside the conversation. Secure, PCI-compliant, and frictionless — passengers complete transactions without ever leaving the chat interface they're already in.
The AI knows when it can't help — and hands off gracefully. Human agents receive a full conversation summary, passenger context, and issue classification, so they solve it faster with zero repetition for the passenger.
Passenger Intelligence is the entry point. As the data compounds, we expand into commercial and operational layers — becoming the intelligence backbone of the entire airline.
Generic IT firms treat airlines as one of twenty verticals. Boutique consultancies advise brilliantly but cannot build or run systems. AeroZag is the only partner that understands yield management, slot coordination, crew legality, and MRO planning at an expert level — and can build, deploy, and operate the AI that optimizes them in real time.
We don't shout or boast — we demonstrate. We don't hype AI — we deliver measurable outcomes. Authoritative yet approachable, premium yet accessible.
We don't dabble in aviation; we live and breathe it. Our solutions are built by people who have run airline operations, not just studied them.
AI is not a feature we add — it's the foundation we build on. No product ships without an AI core. No engagement ends with just a slide deck.
We don't stop at recommendations. Every engagement includes implementation, measurement, and continuous optimization — whiteboard to wing.
Airlines trust us with their most sensitive data. We earn it through clear pricing, open architectures, no vendor lock-in, and published performance metrics.
Behind every data point is a person. Every AI model is evaluated not just on revenue lift, but on passenger-satisfaction impact.
We know managing 14,000 daily departures is not a spreadsheet problem. We built intelligence that thinks at the scale of your operation.
You don't have the support headcount of a legacy carrier. You don't need it — you need intelligence that scales without hiring.
Your passengers judge you on every interaction, not just the flight. One bad support experience loses a customer forever.
Add-on revenue is sitting on the table. Passengers want to buy — they just abandon when the process is too hard.
You need something that integrates cleanly, deploys fast, and doesn't require a 12-month implementation project.
Your support team is drowning in repetitive queries. They should be solving real problems, not answering "what's my baggage allowance" for the 300th time.
Ancillary is the margin. But most airlines monetize it only at booking — not at every touchpoint where a passenger is ready to buy.
AeroZag is building the AI passenger experience layer for an industry where even small carriers need enterprise-grade intelligence.
We don't sell you a 12-month roadmap and disappear. We get live fast, prove value, then expand together.
We map your most common passenger queries, your add-on catalogue, your payment stack, and your current escalation flow. No generic assumptions — your airline, your data, your passengers.
We configure the AI on your content, connect to your booking and payment systems via API, and build the escalation routing to your agent team. Everything tested, nothing assumed.
Go live. We track query resolution rates, add-on conversion, escalation volume, and passenger satisfaction. Every week the AI gets sharper. Every quarter we identify the next layer to unlock.
"The sky generates more data than any other industry on Earth. It is time that data became intelligence. It is time the sky started thinking."
Book a 30-minute live demo. We'll run through actual passenger scenarios — queries, add-on purchases, payment, escalation — and show you exactly what your passengers would experience.
AeroZag